Data controller
Land Premium Hotel in Makkah. The legal entity, commercial registration, tourism licence and privacy correspondence address must be completed following counsel approval.
Transparency & guest rights
Legal and booking policies
This page explains booking, cancellation and personal-data handling. The booking summary and selected rate-plan terms prevail if they differ.
Privacy notice
Data we process
Account, contact, booking and payment details; stay preferences; communications; and identity details required for check-in and legal reporting. Full card details are not stored by the hotel.
Why we use it
To create and fulfil reservations, collect payment and issue invoices, verify identity, support guests, prevent fraud, maintain security and meet legal obligations.
Sharing and transfers
We may share the minimum necessary data with approved payment, distribution, hosting, messaging and competent-authority recipients. No transfer outside Saudi Arabia is enabled before the required assessment and legal safeguard are completed.
Retention and security
Data is kept only for its purpose, mandatory records and legal claims, then deleted or anonymised under an approved retention schedule. Identity data is encrypted and access restricted.
Your rights
You may request information, access, a copy, correction, destruction, and withdrawal of consent where consent is the legal basis, subject to statutory exceptions. The verified request channel must be completed before launch.
Booking and payment terms
Booking and payment terms
Before confirmation, the hotel displays room type, dates, guest count, total price and tax, currency, payment method and rate plan. A room hold lasts 15 minutes and is not confirmed until payment succeeds or approved credit is applied.
Cancellation, amendment and refunds
Flexible rate: free cancellation until 48 hours before check-in; later cancellation may cost up to 100% of the reservation. Non-refundable rate: the full value may become due at confirmation. The precise rule appears before payment, and the system calculates fees and refunds from the selected rate plan.
When accommodation cannot be provided
Where the confirmed unit cannot be provided in circumstances covered by the hospitality rules, the hotel offers an equal-or-higher alternative without extra cost or returns the amount due. A classification downgrade is disclosed with the right to cancel all or the remaining stay and receive the corresponding refund.
Guest responsibilities
Provide accurate details and valid identity for every guest; observe occupancy, check-in/out, safety, smoking and property rules. Additional charges are disclosed before they become due whenever practicable.
Complaints and contact
Booking, privacy and complaint requests may be made using the contact details in the booking confirmation or through reception. A dedicated privacy channel and response period must be completed following legal approval.